Which collar size should i get for my dog?
If your dog is in between two sizes of the collar, please contact us. We make almost all products by custom order. So if your dog is in between two sizes, don’t hesitate to contact us. We can create a custom size for your dog so the collar fits around your dog's neck perfectly.
Do you make custom made products?
Yes, we do. You can find the “custom made” product option in each category and you can order it there. Please note that the price of custom made products may vary if your order includes any special requirements.
Colour combinations don’t suit me the best. Can i combine two different colours?
Yes, you can. You can find the “custom made” product option in each category and you can order it there. Please write the colour choices and all other specifications or send us an email at email@example.com for more information.
How do i measure dog’s neck and head for martingale collar.
Take a textile meter and put it slightly around the dog’s neck. Do not fasten it too much, however, there shouldn’t be too much space between the neck and the meter. The same rules apply for measuring the diameter around the head. For detailed instructions please check the images below.
We need 2 dimensions:
- Around dog’s neck
- Around dog’s head (where are ears and the head is widest)
Do martingale collars choke?
No martingale collars do not choke your dog.
Do you ship worldwide?
Yes, we do!
Can i return or exchange my order?
If you're not completely satisfied with your purchase, we will accept your return within 30 days, provided the item is unused and undamaged in its original packaging with all tags attached and is in a re-sellable condition. Please check link (refund policy) for more information.
Can you make my order faster, because i am in a hurry?
Please contact us with more information and we’ll do our best to complete your order according to your wishes.
How do I care for the product?
All specific care instructions are written under each product. Please check instructions there. There are no special care instructions for BioThane® products. The material is easy to clean with water. For dog drying coats check the information at the products.
Where are your products made?
All our products are handmade in Slovenia by the owner of the shop Ana. All materials are from the USA or Europe and have certificates.
What is BioThane®?
BioThane® is the brand name of all coated webbing products made by biothane coated webbing corp. It’s a polyester webbing with a tpu or pvc coating that makes it more durable, waterproof, easy to clean and weldable.
Why is BioThane ® better than leather?
BioThane ® is more durable, cleanable, more reliable and more comfortable to maintain. It is also readily available in different colours.
Is BioThane® made in the USA?
Yes, BioThane® is manufactured in our only plant located in north Ridgeville, Ohio in the USA.
Does BioThane® have iso 9001:2015 registration?
Yes, BioThane® is iso 9001:2015 registered for the design and manufacturing of narrow coated webbing.
Is beta BioThane®?
Yes! Beta® is a registered trademark owned by BioThane® coated webbing corp. Beta® Is considered a "coating class" of BioThane®.
Does synthetic hurt the animals?
Not any more than leather! As long as you size the end product correctly it should never hurt your animal.
Will it smell if the animal gets wet?
No, BioThane® is stinkproof.
How long will it last?
Under normal use, BioThane® will long outlast leather and nylon.
Will the colour fade?
The opaque colours tend to hold colour significantly longer than the fluorescent colours. In general, the deeper the shade of the hue, the longer it will last.
Will it still work in cold weather?
Yes. BioThane® remains flexible and durable in cold weather.
Does it get sticky or tacky?
Under regular use it will not get sticky or tacky. It can get sticky or tacky if it is exposed to certain chemicals like deet.
Will the material cause hot spots?
The material will only cause hot spots if the animal is not fitted correctly with the correct size product.